Technical Analyst (TA) (Stream 1 - Technical)

Education & Experience

Level 1:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of three (3) years professional work experience within the Information Technology (IT) field of which two (2) years has been as a technical analyst.

OR

Level 2:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of five (5) years professional work experience within the IT field of which two (2) years has been as a technical analyst.

OR

Level 3:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of seven (7) years professional work experience within the IT field of which four (4) years has been as a technical analyst.

OR

A minimum of ten (10) years professional work experience within the IT field of which a minimum six (6) years is experience as a technical analyst.

Roles and Deliverables could include but are not limited to:

• Participate in the exploitation of new technologies.
• Analyze user requirements for new and existing technologies and solutions.
• Prepare and provide guidance for capacity plan models for particular technologies.
• Prepare implementation plans for particular technologies.
• Create installation procedures for particular technologies.
• Install, test and monitor particular facets of technology.
• Configure and optimize technical installations.
• Coordinate maintenance, repairs and upgrades to related technologies.
• Troubleshoot and respond to user problems.
• Perform day-to-day technical support to users of Canada Revenue Agency (CRA) systems.
• Provide third-level problem determination (software/hardware) and on-call support to 7/24 environments when required.
• Maintain up-to-date knowledge of particular technologies and products supporting that technology.
• Control and coordinate changes to the infrastructure.
• Develop back-up and disaster-recovery procedures.
• Participate in infrastructure back-up and disaster-recovery procedures.
• Evaluate software and hardware solutions and products.
• Provide training/coaching and skills transfer to CRA staff.
• Provide presentations to CRA staff.
• Maintain and control documentation for technology hardware, software and solutions.
• Advise staff about the efficient use of resources and best practices for the environment.
• Coverage of a large geographically dispersed environment (200+ locations with over 50,000 users).

Specialties could include but are not limited to:

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